Karibosana Online Store Returns Policy

At Karibosana Online Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward returns policy to make the process as smooth as possible.

Return Period: You have 48 hours from the date of delivery to initiate a return for eligible items.

Eligibility Criteria:

• Items must be unused, unworn, and in the same condition as received.
• All original tags, labels, and packaging must be intact and undamaged.
• Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
• Certain items such as perishable goods, intimate apparel, and gift cards are not eligible for return.

Initiating a Return: To initiate a return, please follow these steps:

1. Contact our customer service team within 48 hours of receiving your order to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return request is approved, you will receive detailed instructions on how to return the item(s).

Return Shipping: Customers are responsible for the cost of return shipping unless the item(s) received are defective, damaged, or incorrect due to our error. We recommend using a trackable shipping method to ensure safe and timely return delivery.

Refund Process:

• Upon receiving the returned item(s) and verifying their eligibility, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping fees (if any) are non-refundable.

Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).

Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. We will work swiftly to resolve the issue and provide a replacement or refund as applicable.

Contact Us: If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way.

Thank you for shopping at Karibosana Online Store. We appreciate your business and look forward to serving you again soon!